Privacy Policy
Welcome to The Planet! Your privacy is critically important to us. This privacy policy document outlines the types of personal information that is received and collected by The Planet and how it is used.
1. Information We Collect
Personal Information:
• When you enroll in a course, or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
• If you are an instructor, we collect additional information including your professional profile, qualifications, and course details.
Usage Data:
• We collect information on how you interact with our platform. This includes your IP address, browser type, operating system, referring URLs, and pages viewed.
Cookies:
• We use cookies to enhance your user experience. Cookies help us understand how you use our website and allow us to personalize your experience.
2. How We Use Your Information
To Provide and Improve Services:
• We use your information to deliver, maintain, and improve our services.
• Personalize your experience on our platform.
• Process transactions and send related information, including purchase confirmations and invoices.
Communication:
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
Marketing:
• Send promotional emails about new courses, events, and other news about products and services offered by The Planet.
• You can opt-out of these communications at any time by following the unsubscribe instructions provided in the email.
3. Sharing Your Information
Service Providers:
• We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
Legal Requirements:
• We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers:
• In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
• We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access control, and secure servers.
5. Your Data Protection Rights
Access, Update, and Deletion:
• You have the right to access, update, or delete your personal information at any time. You can do this by logging into your account or contacting us directly.
Opt-Out:
• You have the right to opt-out of receiving marketing communications from us. Use the unsubscribe link in our communications or contact us to be removed from our mailing lists.
6. Children's Privacy
• The Planet does not knowingly collect or solicit personal information from anyone under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete that information as quickly as possible.
7. Online Course Purchases
Payment Information:
• When you purchase a course online, we collect your payment information, including credit/debit card details, billing address, and any other necessary information to process your transaction.
Secure Transactions:
• All payment transactions are securely processed through trusted third-party payment gateways. We do not store your complete payment information on our servers.
Order Confirmation:
• After a successful purchase, you will receive an order confirmation via email, which will include details of the purchased course, transaction amount, and payment method.
Refund Policy:
• Our refund policy is detailed on the Refund Policy page. Please review it to understand the conditions under which refunds are issued.
Course Access:
• Upon successful payment, you will be granted access to the purchased course. If you experience any issues accessing the course, please contact our support team.
8. Changes to This Privacy Policy
• We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions or concerns about this privacy policy or the practices of this site, please contact us at:
Email: info@theplanet-edu.com