Conflict Management Skills
In even the best run organization, conflict happens. Conflict does not have to be costly or have negative consequences, though left unacknowledged it can be distracting at best and at worst, destructive. So unlock the positive potential of conflict and learn how to approach conflict situations constructively and with increased confidence.
The Conflict Management workshop designed to be as a two-day training activity. Participants explore the nature of conflict as well as its causes and driving forces. Through gaining a better understanding of the roots of conflicts, the participants will learn to identify sources of conflict in their lives and identify the behavioral forces that drive conflict.
The course focuses on exploring various styles and strategies to manage conflict constructively.
COURSE OUTLINE
• Types of Conflicts
• Phases of Conflict
• Reasons for conflict to occur
• Conflict prevention, management, resolution and transformation
• Conflict resolution methodologies
• Practicing different techniques
• Checking for true resolution
Who Should Attend
Everyone dealing with day-to-day work environment
The course covers:
• Recognizing and understanding conflict in the workplace and its causes.
• Understanding individual reactions to conflict
• Managing reactions to conflict
• Making interventions appropriate to the situation
• Knowing when to get involved
• Getting to the heart of a conflict
• Dealing with emotion
• Enhanced communication skills
• Finding the common ground between oppositional positions
• Creating a future focus
• following a structured process for resolving conflict
The outcome of the Course:
After completion of this course, the participants should be able:
• To understand the main sources of conflict
• To analyze and understand the nature of conflicts
• To describe appropriate techniques to manage conflict
• To implementing skills and strategies to manage and resolve conflict
• To develop the confidence to tackle conflict effectively
• To improve quality of leadership
Training methodology
Using traditional and modern training methods such as mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations
By focusing on:
• Lecture
• Question and Answer
• Group discussion
• Open discussion
• Brain storming
• Debate
• Power Point Presentation
Nabil is a Training and Development Leader with extensive experience working with all organizational levels creating, promoting, and delivering training solutions designed to support the organization’s business plan. Nabil is passionate about creating an interactive and enjoyable business environment that supports learning. Nabil’s professional experience includes 30 years of business & management experience in the pharmaceutical industry. Throughout his professional career in the pharmaceutical industry, Nabil worked in sales, Marketing, Medical, and training for both national and international pharmaceutical companies.
Most recently, Nabil was the Group training and development Director. There he set the strategic training direction for 950 employees. Training Department “from the ground up” leading functions such as budgeting, staffing, needs assessment, curriculum, design, and planning. Prior to this role, Nabil served at several organizations designing and delivering successful programs in management development, team building, diversity, communications, customer service, sales, change management, performance management as well as many other topics. His work has always focused on meeting the strategic needs of the organization.
Nabil's outstanding strengths include leadership, communication, facilitation, and influencing.
His successful initiatives include:
• Created and implemented a global communication and training plan for a major change process
• Led the Training Advisory Team to determine business needs and develop creative training solutions
• Created, conducted, and following-up on an employee climate survey
• Facilitated cross-functional project teams
• Led a team to create the organization’s vision and mission statements
• Developed internal and external service standards
• Led a team to create a career path planning process
• Created, implemented, and led an employee reward program
• Planned and conducted employee events
Nabil's approach is hands-on and objective and focuses on what participants need to know. His enthusiastic and interactive style maximizes participation and achieves results through positive involvement. Nabil's style together with his interpersonal skills enables participants to enjoy themselves whilst learning, thereby maximizing benefits for both employer and employee.
